Embracing Leadership: A Conversation with Os Quiros
Amanda Downs explores the fascinating world of sales mastery and leadership with Os Quiros, the CEO of National Organic Products. Os' journey from his start in sales at Caburys to becoming a key player in the global ambient food sector is nothing short of inspiring. As they settled into their discussion, Amanda was eager to uncover the essence of his leadership journey and the principles that have guided him along the way.
The Thrill of Sales
Os' story begins selling shoes in Clark's shoe shop, where his mother was the manager. It was here that he caught the "sales bug," driven by the thrill of targets and understanding customers' needs. This early experience instilled in him a passion for closing deals, a passion that has remained undiminished throughout his career.
Navigating the Challenges of Management
With a degree in economics and a Cadbury's graduate training program behind him, Os expanded his horizons in the world of sales. Over time, he ascended through various roles, growing his skill set and carving out a place for himself in the industry. But it wasn't just about climbing the ladder - it was about embracing every opportunity, even those that tested his limits.
When Os stepped into his first leadership role at Kerry Foods, managing a team of 60 people, he found himself grappling with the challenges of imposter syndrome. Despite feeling unprepared, he embraced the opportunity for growth and transformation. It was a period that tested his determination, resilience, and capacity to drive cultural change within an otherwise dysfunctional team.
The Art of Cultivating Culture
Os also talked about the importance of nurturing a positive culture within a team. He spoke passionately about the need for good people around you - change agents who believe in the vision. Communication, he stressed, is vital in leading people towards a common goal. It's about selling the dream and demonstrating the "what's in it for them" that enables the buy-in and motivation.
Trust and Integrity
As CEO of National Organic Products, Os shared that one of his core leadership principles is trust. Empowering his team to make their own decisions, he avoids micromanaging and fosters an environment where calculated risks are encouraged. Communication and openness are integral to his leadership style, as is maintaining integrity in all dealings.
Os acknowledged the challenges of being in a CEO role, particularly the sense of loneliness and the weight of responsibility that comes with it. Yet, he emphasised the importance of work-life balance and the ability to switch off after leaving the office - a skill he has mastered over the years to maintain resilience.
Values and Principles That Define Leadership
Os highlighted the values that have shaped his journey: integrity, determination, and availability. He believes in being approachable and genuinely interested in the people he works with, fostering a culture of respect and trust that transcends all levels.
Os Quiros' story is a testament to the power of embracing opportunities, cultivating culture, and leading with integrity. Whether you're an aspiring leader or an experienced executive, there are lessons to be learned from his approach to navigating the complexities of leadership.
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