6 distinct business units needed to be consolidated into one Kerry way of customer management.
Complete a thorough assessment of the UK and Irish commercial businesses to inform the creation of a game-changing Kerry Customer Academy.
The target was a return of at least 5 to 1 on the Academy investment. After 9 months the return was over 7 to 1.
I have changed beyond all recognition thanks to being on this Academy. I have transformed from a rather defensive account manager into a confident, insight-based business partner. The new JBP will benefit Kerry and my customer hugely.
Gemma Paxman - Sales Controller